Copy url functionality not working

[Ashfaq Naina A]

Please let me know the answer !!!! ....

Question

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When we use copy url option and getting a msg ''copied to clipboard"By copying the url from form context menu, the expectation is that by clicking on the link, it will direct to the record (if SNoW is open). This is not working as the link is actually directing to the Service Portal (Home page)

*Attached screenshot

[Karan Chhabra6]

Hi @Ashfaq Naina A ,

Once you click on copy URL, it will just copy the url of the current record which you are viewing - there's no clickable link that shows up, you can open a new tab and paste the copied url and check.

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[Ashfaq Naina A]

Hi Karan

thanks for your quick response.. but you are saying “you can open a new tab and paste the copied url and check.” that functionality not working when I paste the copy url in  new tab it redirects to home page (service portal)

[Kayla Battistel]

Hello Karan, I have a similar issue. When I rt-click on a record in a list view (e.g. My Open Items) > Copy URL to clipboard...and then navigate to a different tab and paste that URL in the address line, it will never render - keeps spinning. I tested copying the url from within the actual ticket and it renders fine. The difference is that the url from the list view is using the Task table but if you copy the url from within the ticket, it is using the sc_task table (a lot less records). Any way to improve this?

[itspezi1]

I have the problem too. What was your solution?