Copy variable details to RITM description

[Nitya2]

Hello all,

Please correct me the code for variable details copy to RITM description , we are using below script.

workflow run script:

var variablesGR = new GlideRecord('sc_req_item');
variablesGR.get('sys_id', current.sys_id);
current.description = JSON.stringify(new GlideRecordToObject().toObject(variablesGR.variable_pool));

Script include :

var GlideRecordToObject = Class.create();
GlideRecordToObject.prototype = {
	initialize: function() {

	},
	/**
 	* @summary toObject function returns a gliderecord as an object. This
	* is used to prevent saving the place in memory. 
	* https://community.servicenow.com/community/develop/blog/2015/09/24/community-code-snippets--gliderecord-to-object-array-conversion
 	* @param {object} recordToPackage - The gliderecord object
 	* @return {object} JSON object that can be used. 
 	*/
	toObject : function(recordToPackage){
		var packageToSend = {}; 
		for (var property in recordToPackage) {
			try {
				if(property == 'work_notes' || property == 'comments'){
					packageToSend[property] = recordToPackage[property].getJournalEntry(1);
				} else {
					packageToSend[property] = recordToPackage[property].getDisplayValue();
				}
			}
			catch(err){}
		}
		return packageToSend;
	},
	
	type: 'GlideRecordToObject'
};

its working fine but  when i got variables information like below.

{"requested_by":"Self","requested_for":"","business_service_name":"Test","business_owner_name":"Nitya","short_description":"test-short description","description":""}

Its taking backend variable names

But we need like below ( variable , next line another variable)

Requested by  - Self

Requested for -

Business service name - Test

Business Owner - Nitya

Short description -  est-short description

please correct me the code.

[Ankur Bawiskar]

@Wayne Miller 

you can iterate over those records and use the similar logic.

[Wayne Miller]

OK, so we have a field called 'case variable summary' and this will pull the variables using your business rule.

var gd = new GlideRecord('case');
var a = gd.addNullQuery('case_variable_summary');
a.addCondition('active','true');
gd.query();
while(gd.next())
{
    var varSum = current.varSum.getElements();
    var str = '';
    for (var i=0;i<varSum.length;i++) {
    var question = varSum[i].getQuestion();
    var variableLabel = question.getLabel();
    var variableValue = question.getDisplayValue();
    str = str + variableLabel + ' - ' + variableValue + '\n';
    }
current.case_variable_summary = str;}
gd.update();

Applying the logic in your BR to this the top line returns a NULL value, so that section of the JS doesn't work.  Baring in mind my JS skills are novice at best, I'm hitting a brick wall at the moment.

[Ankur Bawiskar]

@Wayne Miller 

for existing records you need to have scheduled job

Could you post a new question and tag me there so that we can continue discussion there as this is an older thread?

[UdayPatil]

What if want to copy variables from variable set in RITM description?

[Elizabeth10]

Did you find a solution for copying variables from variable set to RITM description? I am trying to do the same, but the scripts above are not working for me.