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Corporate email account for processing incoming emails with Inbound email actions

Santiago Ruales
Tera Contributor

‎01-06-2026 08:51 AM

Hi everyone

 

I need to configure a corporate email account (e.g., incident@mycompany.com) to process incoming emails using inbound email actions and generate alerts and incidents. Currently, we have restrictions on using IMAP or POP3. Can I configure this corporate email account for incoming emails using the ServiceNow Add-in for Microsoft Outlook ?

ServiceNow Add-in for Microsoft Outlook

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