Cost per Ticket
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07-04-2023 01:08 AM
The average expense pertaining to each ticket.
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07-04-2023 01:14 AM
With the limited information provided, I'm Assuming you are talking about cost of ticket assigned to help desk (phone calls and self service etc.)
This purely depends on the contract you have with your help desk company and may vary a lot from location, sla, coverage, size of your company, volume of tickets etc. You need to reach out to your Service Desk Owners/Managers to find this out.
-Anurag