Cost per Ticket

Anusha Medharam
Tera Contributor

The average expense pertaining to each ticket. 

1 REPLY 1

Anurag Tripathi
Mega Patron
Mega Patron

With the limited information provided, I'm Assuming you are talking about cost of ticket assigned to help desk (phone calls and self service etc.)

This purely depends on the contract you have with your help desk company and may vary a lot from location, sla, coverage, size of your company, volume of tickets etc. You need to reach out to your Service Desk Owners/Managers to find this out. 

-Anurag