costs and savings associated with change tasks and CRs

[rmcb]

To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?

[Dr Atul - LNG]

Hi @rmcb 

Any screenshot where are you referring.

[rmcb]

In the ServiceNow documentation, I see "Actual cost and effort calculation for a demand and demand task," so I thought there would be a similar way of assigning resources to a CR's Change Tasks and then offsetting that expense with the expected costs savings (as in decommissioning a server or unsubscribing from a service).

[rmcb]

It probably calls for Software and Hardware Asset Management.

[Dr Atul - LNG · Accepted solution]

Yes, there is a module in SAM called Change License Projection, where Change Management and SAM work together.