Count of tickets reassigned from one group to other

[mrkhan]

Hi Experts,

I wanted a report that will give me the count of incident ticket(based on the assignment group that we give) that are transferred from my group to some other group

For example : How many tickets have come to Assignment group XYZ and transferred to Assignment group ABC or DEF or MNO . Basically we want to take the tickets which are worked by our group but finally transferred to some other group due to some or the other reason.

Regards,

Khan

[mrkhan]

Experts ,

Please help here. I am a newbie and need help on this urgently.

Regards,

Khan

[Pradeep Sharma]

Hi,

You may find the below link helpful

https://community.servicenow.com/thread/162095

[mrkhan]

Thanks Pradeep.

The information is useful but i dont know how to use the script. Can you please help me

[Deepak Ingale1]

just change the filer condition is your reporting from

Previous assignment group     ----is------one my group

to

Previous assignment group     ----is Not------one my group

[mrkhan]

Deepak , That doesn't give me proper result.

I want next assignment group to be one of my group . DO you know what it   is ?

Experts - Please help here.