bulk emails triggers
Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox
Forum Posts
Notification are not visble under notification tab
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
Change State transition from Authorize to New Denied
Hi All, I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or bus...
Promote ATF suites
Hi, I have this ATF test suite with 20 tests in it, what is the best way to promote this as it isnt in an update set.
Controlling a maintenance window from a change.
Hi,We are new to Service Now. Within a change request we will attach all the affected cis. We would like to put the cis into maintenance mode to stop alerts during a change. What is the best way for scheduling a maintenance window but we want the eng...
Resolved! Location field
How come when I type the post code of a location into the location field on cmdb_ci_printer it doesn't bring up the corresponding location however when I do it on the incident table it does.
Best Practices for Handling Distributed Catalog Ownership
Hello Community, Does anyone in the community have any best practices for handling distributed catalog ownership while maintaining centralized control and governance? Thanks!
Resolved! How to Stop notification while Importing the date via Transform Map
Hi All,I have two concerns where I would appreciate your guidance. I am working on a requirement to import data by generating RITMs through the cart API and uploading Excel data via a Transform Map, which then creates the RITMs in the system. First c...
how to hide a module from navigation panel
Hi All,We have a module called create vendor profile ,we have to make it visible for users who have access to abc domain only they should able to search and see in the navigation panel, how we can achieve it
Triggering RITM approval from flow desginer
In servicenow i need to create a ui action "Request approve" for "abc" company and once user clicked on ui action it should set RITM OOB field "approval" to Requested then trigger a flow designer flow THEN It should initate a group approval if anyone...
Prevent RITM Survey being sent to Agents
We’ve set up a survey that triggers upon the completion of an RITM. However, we don’t want the survey to be sent to agents within the department. We’re currently using the query below, but the survey is still being sent to users with the itil role. W...
How to Dynamically Add Users to AD Distribution Groups Using Group Email in ServiceNow
Hi Everyone I’m building a Flow Designer flow to automate adding users to Active Directory distribution groups via a Service Catalog item.Challenge: • Users enter the group email in the catalog item (e.g., Paid.SocialDisplay.Invoice@example.com). • T...
Resolved! Displaying multi row variable set on sc_task
Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...
Issue with large Excel from Data Visualization (18,000+ records) – getting error PDF in Export
Hi Community,I’m facing an issue while exporting a report on Email using Data Visualization in Excel format from ServiceNow. The report has more than 18,000 records, but instead of downloading an Excel file, it generates a PDF with the following erro...
Resolved! Email account configuration
Hi Community, I am trying to connect to a mailbox from ServiceNow. I have the oAuth configured. But I am not how to authorize the access? I do not have the mailbox password as it is a Shared Mailbox.
