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Resolved! Two managers for a single group

Hi,Is it possible to add two managers for a group in Servicenow? When I searched, I'm able to add only one manager.

NishaB by Tera Expert
  • 609 Views
  • 3 replies
  • 1 helpfuls

Resolved! Sidebar how to limit it only to itil users

Hi, Is there a way to make the Sidebar only accessible to itil users. Currently any user can access the chat. We only want itil users to communicate with each other.   Thank you

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Krissy by Giga Guru
  • 772 Views
  • 2 replies
  • 0 helpfuls

Security Checks

Whenever we execute a security check in ServiceNow, are our Out-of-the-Box (OOTB) records skipped because they are created and maintained by ServiceNow, or are OOTB records also scanned and included in the results during an instance scan?

Resolved! How to Compare Dates and Use "Wait for Condition" in Flow Designer?

Hi All,I have a 'Waiting Date' (date field) on the Task table. When a task moves to the 'On Hold' state and this date field is populated, I want to trigger a Flow that waits until the specified date is reached. Once the current date matches the 'Wait...

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SpartanW by Tera Contributor
  • 577 Views
  • 3 replies
  • 3 helpfuls

is Restart service database need a change or no?

Hi i want to ask, if we facing issue DB not working and raise ticket incident P1, and the resolved must restart service database, from this case, we still need create emergency change or no? in our rule if they need restart server they must submit em...

Change management

If the past event is informational  we will display cancel button only for CM team(SSC) when CM member cancel the event will be cancelled , no relationship with change. if the past event is non-information we will also display cancel button only for ...

P1234 by Tera Contributor
  • 331 Views
  • 2 replies
  • 0 helpfuls

Resolved! Push Notification in Now mobile app

Hello All, Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working.  No idea where I'm making mistak...

Recommended actions - AI search attach article to comments

Hi all I'm working on transitioning from agent assist to recommended actions with the AI search tab. However, I can't workout a way to copy the same attach functionality that agent assist has. Agent assist will save the entire form when attaching an ...

Rob Smiles by Tera Contributor
  • 659 Views
  • 2 replies
  • 0 helpfuls