We have been using ServiceNow for 9 years and made many forms over that period. Yesterday we found in testing a new build that the sc_task is being closed right away upon creation. We traced it back to a business rule we created 2 years ago to satisf...
Hi all, I would like to remove arrow button on the top of my quick links (knowledge, submit a request). because when clicking on that arrow its opening new window (I dont what that arrow, it makes me problem.) sorry cant attaches screenshot
I have created a custom push notification for now mobile that sends when a change request approval is needed. Along with this I created a custom screen for changes so it displays all the neccessary information needed to approve it. However I have not...
How to make the employee type field details as one of the columns in the resource management workspace. Tried by configuring the list layout of the Resource assignments table but it is not reflecting in the workspace. Kindly let us know how we can ma...
Hello @all, We have a requirement to enable text wrapping inside the Announcement card in Workspace.Has anyone implemented this before or found a reliable approach?Additionally, is it possible to include a URL or an HTML-type field within the Announc...
Hello All, While i am trying to move my update sets in another instance from one instance, it shows me an error "This update's payload is empty or is not properly formatted XML". Any help on this is highly appreciated. Thanks,Arun Devendran
Conflict Calendar on ChangeThis implementation explains how to enable and configure the Conflict Calendar from a Change record within Configurable Workspace using a UI Action, Script Include, and a custom UI Builder page.Update Conflict Calendar UI A...
An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
I have order guide which includes both hardware and software request item.I have requirement that need to hold the software request sctask generation until the hardware request item completes.I need to write a wait for condition in software request w...
Hi Everyone, How to create the relationship between these tables Project Task,Change Request,Outage and M2mChange, screenshot attached below: Thanks & Regards, Abbas Shaik
Hi Guys,We have see an issue when users access reports.Here is the error:Security constraints prevent saving reports - displaying report as read-only Access to this content denied based on report_view field ACLs.May I know why this is happening.
Hi, I am trying to create an ATF script to order an item from Service Portal. There is one mandatory variable which needs to filled to order an item. The choice list of variable values are not coming up for that variable.I have tried using the "set c...
Hi All Because of import data and incorrect transform map the knowledge article numbers have been duplicated so as example:I have two totally different articles but they have the same Number.As a proposed solution I received this one:https://www.serv...
Hello All, Do we have any process or best practices around re-opening the closed request. This is necessary when the request is closed without completing the fulfillment at the satisfaction of the requestor. Please suggest. Regards Saranesh
Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request