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query business rule

Hi Team,I need to write a Query Business Rule where the short description contains "test12334", and only members of two groups (Group A and Group B) should be able to see those tickets in the list view in the catalog task. Could you please provide th...

Community Alums by Community Alums •  
  • 985 Views
  • 6 replies
  • 4 helpfuls

how to add variable filter in dashboard

Hi Experts, I have a requirements to create a variable filter in report or dashboard  and based on that we can filter the RITM.I checked few logic from my side-  I have created PA dashboard where i'm showing the specific catalog item RITM  from (tabl...

Can we display image dynamically with in the variable set?

Hello,I've a requirement to display the image with in the variable set popup. We have a catalog item with variable set. User is going to add the rows by populating some variables data (ex variable is 'part') . When the user selected the part variable...

Roja Paleti by • Tera Contributor
  • 867 Views
  • 1 replies
  • 0 helpfuls

Execute schedule report from script

Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...

State flows for change request for Emergency change

Hello All,So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.I want to achieve it through state flow is it possible?If yes can you please guide @An...

How to apply conditional data anonymization in ServiceNow

We have a requirement to apply anonymization in ServiceNow, but only under specific conditions. For example, anonymize sensitive fields (like caller name, email, etc.) only when an Incident record is in a Closed state.Has anyone implemented condition...

kunica katke by • Tera Contributor
  • 1407 Views
  • 3 replies
  • 1 helpfuls

Looking up latest value of user input in a catalog item

I need to generate a server name based on already existing server names. The method right now is: -user submits a request via the catalog item-script include + client script generate a new name in the following manner:-look at the server name in the ...

MarinaN by • Tera Expert
  • 673 Views
  • 4 replies
  • 0 helpfuls

Enabling Debugging for a field

Anyone know how to "watch" a field to find out how it is being turned to ReadOnly?  I have tried the session debugger and I can only select "Entire session".  if I do that, then my ServiceNow session just crashes and I do not get any useful data.

lonesoac01 by • Giga Guru
  • 804 Views
  • 1 replies
  • 0 helpfuls

Container split in not working in service portal?

Hi All,      Container split is not working in service portal.created varibel set with container start ,end  and split,it is working fine from catalog side.But when i open same catalog from service portal side,it is not working(not getting splitted)....

sam332 by • Kilo Contributor
  • 11651 Views
  • 14 replies
  • 29 helpfuls

Problem management State transition issue

When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...

sumit_p by • Tera Contributor
  • 1249 Views
  • 7 replies
  • 1 helpfuls
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