Count of tickets reassigned from one group to other
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‎06-10-2015 11:20 PM
Hi Experts,
I wanted a report that will give me the count of incident ticket(based on the assignment group that we give) that are transferred from my group to some other group
For example : How many tickets have come to Assignment group XYZ and transferred to Assignment group ABC or DEF or MNO . Basically we want to take the tickets which are worked by our group but finally transferred to some other group due to some or the other reason.
Regards,
Khan
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‎06-11-2015 07:44 AM
Deepak , That doesn't give me proper result.
I want next assignment group to be one of my group . DO you know what it is ?
Experts - Please help here.
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‎06-11-2015 09:22 PM
Can any expert help me here ?