Creat Tasks on Closed/Resolved Incidents

[johnfeist]

We recently discovered that tasks can be added to an incident that has been resolved or closed.   To me that is illogical.   Since incident_task is a related list, how do I prevent the creation of those new tasks?

Thanks in advance for any suggestions.

John

[sachin_namjoshi]

You can create ACL on incident_task table to deny creation of incident tasks after incident is resolved or closed.

Also, you can add omit new buttons with condition on incident task related list.

Regards,

Sachin

[johnfeist]

Thank you Sachin.   I don't want to use an ACL because that will deny the input after the user has entered data.   I've tried the List Configuration following Prasad's example below but now never see the New button.

Best regards,

John

[prasad48]

You can omit new button in related list "List control" Configuration

Omit new condition. Mention state vaues

if(parent.state== 'resolved' || parent.state== 'closed'){

answer = true;

}

else{

answer = false;

}

[johnfeist]

Thank you Prasad.   I think I've done what is necessary.   With this in place, the new button is always hidden.   Here's what I have set up.   Can you see what I've done wrong?

Best regards,

John