We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
Helloi I have a request from a client they have an existing dashboard with widgets etcthey want to add a TAB which lists urls/hyperlinks to internal wiki sites etc (non ServiceNow tables) these urls/hyperlinks all users can get to once clicked..I hav...
Hi,Greetings for the day!We have a reminder notification which is sent when an event is fired in a workflow of SLA definition. The notification is sent to the caller and it is there in the email logs with type as "Sent" and target is not empty but we...
Hi Teamwe have a requirement , if any CI's that get added or removed from affected CI related list of child task(change_task) same needs to be added or removed from parent request (change-request) both should be in synchow can we implement this can a...
Hi ServiceNow experts,I want to hide particular RITMs and SC tasks created from the specific catalog items (abc1,abc2,abc3,abc4,abc5) using the Query Business rule.I am able to achieve the Group functionality, below is my script. but i am not able t...
Hi folks,I have a date/time variable in my catalog item. I want to compare it with business hours. If it is equal to business hours approval will be triggered if not something else. I have a schedule created in schedule table but i am not sure how to...
We now have a business need to make sure all new Manufacturer records are in the global domain. Currently the records is created in the domain of the person creating the record. Other than that, the manufacturer record is sent to the default domain...
I've been working on creating a database view for software approval requests. I'm trying to specifically report on request item approvals (regardless of state) for Software Requests. Can someone help me if there something I need to fix with the dat...
I'm looking to create a report for our IT Operations director that will show how many tickets are "worked" by an IT agent or analyst. Reporting on the number of tickets created or resolved is easy enough. However, we're looking to account for those t...
Hi,By using ATF How to click the Transfer button the mentioned Screenshot. As a user i want to write a ATF test step to click the Transfer button which is highlighted in the above screen. Help me out with the test step if we have any Thanks,
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it o...
Hello All, Requirement: We want to restrict "App Engine Admins" group sc_tasks to other group members even they have itil role. For that we created a New ACL, if the user is not member of App Engine Admins group then he will not see the App Engine Ad...
In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
