Hi All, Please help me with the following requirement of password reset:1.User doesn’t have access to phone for authenticator code, forgets answers to security questions and tries to reset the password.2.User password shared to his/her manager via em...
Hi, I have two questions:1) Is it possible to track the users who read a KB article? (not anonymized but specific names)?2) Trying to also figure out if there is any workflow that pushes an article to a group of people to be read.
Just a simple question really.. we have a call table, and there is an option to create an incident from the call. We have a business rule that creates the incident and puts the number in one of the fields of the call. I believe the code is in this b...
Hi , I need to send notification dynamically based on the 2 Group name variables(Group1 and Group2) from the catalog form. Who will receieve should be dynamic based on the those 2 groups from the form. How can I acheive this ?
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow?
Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...
Hi everyone!I have a script include that I want to call on the condition of my UI action.The script is the following:var HRCaseChecker = Class.create(); HRCaseChecker.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { initialize: funct...
How to modify view of "My list" in service operations workspace to show exactly same as how it look like in "list" view.Issue: I have added "All" menu of change request in "My list" and when I select New button, instead of showing all change types it...
i have a filed called business unit, which have options in a hirarchial manner. example, under Enrollment there are a b and c child options are there. I want to make a report where if the condition given as 'Business unit is Enrollment' then all the ...
Hi Team,In incident form I have created one button called Email when ever user clicks on that button email window will pop up in that email window I want to add CC as caller id. and TO as Abletuter's id. kindly let me know how to do it. and it is pos...
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Hi All,Need a help on the fx_Currency table,on our old instance we can find the symbols are configured with its country code (screenshot below) but in our new instance we could not find the symbols with its country code. However, we verified the back...
Hi, We are generating CAB approvals for 4 groups at the same time,assume groups are A , B, C and D.among these four Group A approvals is mandatory.and in remaining B,C and D groups any two Groups approvals is required.if we any two groups approval th...
Hi,In ATF can I pause the test step for 5 minutes then run the next available test steps. I have created a ATF and it has 10 test steps at the step no.6 i want to pause about 5 minutes then run the test again from the step no. 7 any possibility in AT...
