Hi guys, Since when the below BR does not work anymore:+ Before - Update+ Condition: State is In Progress (or any state)+ Script: current.state = '1' (or any state) => This will only update the State NOT the Incident state, that's why it's not captur...
I have same names for "Business Service(cmdb_ci_service)" table and "Technical(cmdb_ci_service_technical)" table records. Because of this it is creating duplicate tasks in cmdb_health_result table. But we will be retiring(install_status = Retired) fo...
Hi Community. How to display the date and time of a different region in an email script if my ServiceNow server is set to the default U.S. timezone.
We have created new field called TYPE in the problem form which has two values * proactive*reactiveNow when we create problem from an incident form then it should auto populate with the value "proactive".Suggest some ideas!!
Hi Team, In our ServiceNow instance, we currently handle P3 and P4 incidents separately, with SLAs set at 2 business days for P3 incidents and 5 business days for P4 incidents. The inflow of P3 incidents is significantly lower compared to P4 incident...
Hi All, Can we filter out duplicate records on basis of user, task and name in database view table using query business rule ? If so please help
How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal. Appreciate any comments on this. Thanks In Advance!
How can we trigger notification quarterly using flow designer
Hi all,I'm working on a survey and would like to make a question mandatory based on the answer to a previous question. Here’s the setup I’m aiming for:Question 1: "How do you rate the service?" (with answers ranging from 1 to 5)Question 2: "Please gi...
Looking for some inspiration: We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group. However, some groups are requesting that we limit who can assign to what groups. Their suggest...
This is my view:This view is on incident table.Version: HelsinkiI have no idea how to config the fields.On the other hand, why does this man have a fancier view than me?How is "add CI relationship" enabled/disabled in "Related Items" formatter
Hi Team, Scheduled Data Collection is showing read only even if there is no protection policy. And It is inside a scoped application.What can be other probable cause for this ? Thankyou for loking into this problem !
Hello Everyone,I'm facing an issue during the password reset process in ServiceNow. Here’s a quick rundown of the steps leading up to the problem:Step 1: Validating usernameStep 2: Validating email IDStep 3: Sending password reset linkStep 4: Validat...
Hi All, We have a requirement where I need to add two functions of a script include with if else condition.If variable is Add Members then it should be script include and the below functionClientUtils().isManagerOfGroup(); and variable is Remove Memb...
Is there a way to have "copy Request" function for Service catalog so that users doesn't have to type the value every time, when the forms are big