Knowledge API - GET(articles) to include whole content
HiGET articles of Knowledge management API currently only pulls in snippet of the article content. Does anyone know where i can update it to include the whole content?Cheers
Forum Posts
Walk-up Dedicated time slot not working for mobile app.
Hello, We've implemented the walk-up experience and configured dedicated time slots based on the reason for the visit. While these slots are functioning correctly on the desktop version of the portal, they aren't working as expected on mobile device...
Activity Pack - EfficientIP
hi folks. i'm trying to integrate with IPAM tool - EfficientIP. understand that there's an activity pack for this. but is there any guide on how to start/setup the activity pack?
Creating a Separate Email Notification for a Specific Catalog Item
Hi everyone, I'm looking to create a separate email notification for a specific catalog item. Currently, we have a single notification for all catalog services. However, I need to customise the email notification text for one particular catalog item ...
Resolved! restrict closing change requests to change_manager role
i need help. i was tasked to restrict closing change requests to those with change_manager role but i cant seem to get it right. function onCondition() { // Get the current user's roles var userRoles = gs.getUser().getRoles(); // Check if the user ...
Insert string value to a field of type decimal
Hi, Can we instert string value to an out of the box field of type decimal.
Missing Review Record Button RITM on CSTASK
Hi Community, my names Sugiyanto from Indonesia. this is my first post on now community. My case : when I open SCTASK, I change RITM number become Read Only, but after this changed, the icon review record is disappear. question is how to set RITM n...
How to use "Record" workflow activity?
Hi Team,How to use "Record" activity within workflow?Im trying to record voice conversation between user and agent over the "Call Center" workflow? Existing workflow has a activity call "Forward to Notify Client" which connects the end user to the ag...
Default email id is not showing in CC
Hi All,I have created one Email client template to add 2 default email ID in CC base on 2 conditions. That 2 Email Id is showing as per condition in CC but the problem is that The Id I put in CC they are not getting an email after clicking on send bu...
"duplicate featured content for the same topic are not allowed" while publishing knowledge article.
We are facing issue while publishing knowledge article in customer instance. here are steps below to reproduce.1 created knowledge article in topic overview template and published it.2. created new record under featured content related list of topi...
In change report i also need change task (CTASK number details)
In change report i also need change task (CTASK number details) Do let know how to pull CTASK report also need Change number
Send email notification to the assignee user after the schedule time passed in change managment.
Hello Every one, I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment. Could you please assist me.
Resolved! How to get the stage of an SCTASK to use in a Catalog Client Script
I'm trying to perform some UI policies based on a stage of a SCTASK in my workflow.I can't seem to get the stage value in my catalog client script. When I try this, the stg variable comes up blank.var stg = g_form.getValue.stage;alert ("Stage is: " +...
Resolved! How to make default filter on slush bucket not editable by users ?
Hello all, I have this default filter on a slush bucket, the problem is when users are editing the slush bucket, they have the ability to change the filter which could make unwanted data appear in the the bucket. Is there anyway to limit the abi...
Resolved! how can i convert multiple Json Data in CSV File and attach to RITM
{"Department": "123","Details": [{"Name": "ABC","Id": ["xyz.com","info.com"]},{"Name": "gyu","Id": ["1234.com","info234.com"]}]}above JSON data i need to attach to RITM like below screeshot
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