Creat Tasks on Closed/Resolved Incidents

[johnfeist]

We recently discovered that tasks can be added to an incident that has been resolved or closed.   To me that is illogical.   Since incident_task is a related list, how do I prevent the creation of those new tasks?

Thanks in advance for any suggestions.

John

[prasad48]

Mention state values   6 for resolved and 7 for closed

[johnfeist]

I tried that and still no joy.  

I added parent.state to the list display and tried using the words as displayed in mixed case and comparing all lower case after parent.state.toLowerCase() still no joy.  

I suspect that there is something really simple/stupid that I'm missing 'cause normally ServiceNow works very easily.

Thanks for sticking with me.

John

[prasad48 · Accepted solution]

Please see below screen shot. It is working for me. What is the column name of your incident state(we have state and incident_state columns on incident from . Just curious which one you are using)

[johnfeist]

Thank you Prasad.

The only difference I can see is that you are showing List edit type = --None-- and I have Save immediately.   Where it gets screwier is that I don't have the none option.   I went in to configure the dictionary and it has the right setting Dropdown with --None--.   In between I've cold booted my computer and tried using Firefox (our default is IE) all with the same result.   I think it's time for a trip to HI.

I'll let you know what, if anything, I find.

Best regards,

John

[johnfeist]

Hi Prasad,

The answer is that the setup and code you showed are correct.   It looks like a NULL_OVERRIDE value for the first list control option was wreaking havoc.   I have things working now even without checking the no new button option!

Thanks again for all your help.

John