Creat Tasks on Closed/Resolved Incidents

[johnfeist]

We recently discovered that tasks can be added to an incident that has been resolved or closed.   To me that is illogical.   Since incident_task is a related list, how do I prevent the creation of those new tasks?

Thanks in advance for any suggestions.

John

[prasad48]

Thanks

[sachin_namjoshi]

Can you please add log statement to print parent.state value?

This will help you to troubleshoot issue.

Regards,

Sachin

[johnfeist]

Thank you Sachin.   I added two lines:

gs.warn("In List control");

gs.warn("state is " + parent.state);

if (parent.state == 6 || parent.state == 7) ...

I'm in the dev instance so I figured warnings would be easier to find.   I went to the logs and found nothing.

While I'm far from the most experienced user, I've been on the platform long enough to know how to write log statements and find the results.   I've opened a HI ticket because there are too many things "not right".

Best regards,

John

[johnfeist]

Hi Sachin,

Sorry for the delay in getting back.   I was on a call with SN support about the missing --None--.   It turns out the first option had a value of NULL_OVERRIDE which was killing the --None-- option.   Once that got fixed, things started working as I want, even without checking the No new button box!

Thanks again for all your help.

John