Create a catalog task when ritm is assigned to someone
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‎01-11-2024 08:23 PM
When ritm state is work in progress and assigned to is not empty then catalog task should be created . How to do this in flow designer?
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‎01-11-2024 09:04 PM
How we can set ritm assigned to is not empty in flow designer??
In flow designer I can find assigned to but there is no option like not empty
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‎01-11-2024 09:35 PM
Add the "Condition" action to your flow.
In the "Condition" action, select the field "Assigned To" from the trigger record.
Set the condition to "is not" and leave the input blank.
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‎01-11-2024 09:17 PM
Hi @User_267
For the Requested Item table (sc_req_item), ServiceNow recommends making use of Trigger as Catalog Item as suggested by @Danish Bhairag2 . That's why, you can't find sc_req_item table if you set the trigger to Created, Updated or Created or Updated.
Request you to let us know the exact business requirement so that we can assist you further.
Thanks & Regards
Amit Verma
Please mark this response as correct and helpful if it assisted you with your question.
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‎01-12-2024 02:41 AM
HI @User_267
Where you stuck, and what error you are getting. Please try at your end, more you try more you learn.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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