Create a catalog task when ritm is assigned to someone

User_267
Tera Contributor

When ritm state is work in progress and assigned to is not empty then catalog task should be created . How to do this in flow designer?

8 REPLIES 8

How we can set ritm assigned to is not empty in flow designer??

In flow designer I can find assigned to but there is no option like not empty 

DpkSharma_0-1705037703500.png
Add the "Condition" action to your flow.
In the "Condition" action, select the field "Assigned To" from the trigger record.
Set the condition to "is not" and leave the input blank.

Amit Verma
Kilo Patron
Kilo Patron

Hi @User_267 

 

For the Requested Item table (sc_req_item), ServiceNow recommends making use of Trigger as Catalog Item as suggested by @Danish Bhairag2 . That's why, you can't find sc_req_item table if you set the trigger to Created, Updated or Created or Updated.

 

Request you to let us know the exact business requirement so that we can assist you further.

 

Thanks & Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @User_267 

 

Where you stuck, and what error you are getting. Please try at your end, more you try more you learn.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************