Create a Knowledge article from a HTML file
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11-10-2023 01:41 AM
I have a html file. I want to create a KB article from this html file content. How to do that ?
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Cost Management (ITSM)
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11-10-2023 02:17 AM
You will get option to insert the HTML code.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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11-10-2023 04:54 AM
Thank you for your support here.
I want to attach or upload a html file only and the KB article will be created as per html file content. That solution you proposed here is like to insert html code directly into body.
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11-10-2023 05:22 AM
I guess that is not possible in OOB. The only option is you can copy and paste the HTML code in body.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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