Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...
(With Custom Questionnaires + Auto‑Calculated High/Moderate/Low Values)Hi Developers! I recently implemented a requirement where Risk and Impact values must be automatically calculated based on responses to specific Risk and Impact Assessment Questio...
I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...
currently the value of the system property "glide.hub.process.sync.jobs.inbound.subflow.execution_time" is 30000, but we want to increase to 60000. Will there be any issue here. Please help
Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...
In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...
Hi everyone. I have a question regarding the sort order of Knowledge Articles. In our Knowledge Base, when a user selects "Views" as the sort criteria, articles are displayed in order of view count. However, I would like to know the logic when multip...
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...
Hi all! I am brand new to ServiceNow, I am taking a comprehensive Bootcamp to learn it, and I am on day 3! We are currently going through the ITSM guided setup as an assignment/real-life application practice. My issue: when I created my Servicenow ac...
Members of the CAB, ECAB, and Change Management groups can manually approve any change record regardless of assignment group or change type.Need the best practice to implement this solution
If I'm asking this in the wrong place, please let me know. I don't even know if I'm phrasing or describing my issue properly. Is there any advice, documentation, or resources on how to have the core ITSM product handle a "subscription" service or ren...
What is the best practice on how to indicate an application entry is a 'component' (ie module) of an application?Example: ServiceNow has an application entry. Components could be ServiceNow CMDB, ServiceNow HR, ServiceNow IRM etc. We need to ensure...
Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...
Hi All,I am working on a requirement where I need some help to achieve the desired behavior in Employee Center.Requirement:All service catalogs (with key user restriction) should be visible to all end users.However, only key users (members of a speci...