Create alert for a service catalog variable

[rachelconstanti]

I have a need to create an alert on a variable at the SCTASK level/table.  Need the alert to display below the requested for variable.  

I can get the alert to display on the form but cannot figure out what I am doing wrong that it will not display below the requested for variable:

I've created a display business rule using variations of g_form.showFieldMsg

g_form.showFieldMsg("current.requested_for", "This is the error message", "error");

This works

gs.addErrorMessage('This is the error message');

but I need the alert message to appear below the requested for variable. 

Is my field name incorrect on the showFieldMsg statement?

Any help is appreciated.

Thank you,

Rachel

[Allen Andreas · Accepted solution]

Hi,

You can still do this in the catalog client script. In this scenario, you could use a getReference callback function on the user field such as:

var user = g_form.getReference('variables.requested_for', callBack);
function callBack(user) {
if (user.u_vip_field) {
g_form.showFieldMsg("variables.requested_for", "This is the error message", "error");
}

Something similar along those lines and again, check for variables.requested_for and requested_for. Then replace field names as appropriate to include the custom vip field you made as well.

[rachelconstanti]

Good morning Allen,

I just realized that the showFieldMsg is displaying for all users and not users that are flagged.  

This is the script:

function onLoad() {
//Type appropriate comment here, and begin script below

var user = g_form.getReference('variables.requested_for', callBack);

function callBack(user) {
if (user.u_legal_hold) {
g_form.showFieldMsg("variables.requested_for", "This customer is on Legal Hold.", "error");
}

}
}

On the user record I have a check box - legal hold - if that is checked, then the message should display.   

What change(s) is needed for this to only display if that box is checked or true?

[Allen Andreas · Accepted solution]

Hi,

You can try adjusting this line:

if (user.u_legal_hold) {

to this instead

if (user.u_legal_hold == 'true') {

It should have worked the way I provided it before, but perhaps the value you're getting isn't a boolean typeof. Without going down a rabbit hole of troubleshooting, etc. try the above adjustment.