create change task using Business rule

[Priyanka Mathur]

Hi ServiceNow Experts,

My requirement is to create a change task, when the change request short description contains "Planned Outage". I have written the below script. Can you please help me with this, as change task is not being triggered. 

createTask();

function createTask() {
var org = current.u_organization;
var groupName = '';
if (org == 'IT') {
groupName = 'IT-Network Operations';
var cTask = new GlideRecord('change_task');
cTask.initialize();
cTask.short_description = 'Change task should have test and verify';
// cTask.description = '';
cTask.parent = current.sys_id;
cTask.change_request = current.sys_id;
cTask.cmdb_ci = current.cmdb_ci;
cTask.u_predecessor = 'No';
cTask.assignment_group.setDisplayValue(groupName);
}
}

[Sravani44]

Hi Priyanka,

Could you add logs to your Business Rule and check if BR is triggering or not.. Also check what does logs show.

Mark my Response as Correct or Helpful, if you find it Appropriate.

Regards,

Sravani

[Murthy Ch · Accepted solution]

@Priyanka Mathur 

Can you try this:

createTask();

function createTask() {
var org = current.u_organization;
var groupName = '';
if (org == 'IT') {
groupName = 'IT-Network Operations';
var cTask = new GlideRecord('change_task');
cTask.initialize();
cTask.short_description = 'Change task should have test and verify';
// cTask.description = '';
cTask.parent = current.sys_id;
cTask.change_request = current.sys_id;
cTask.cmdb_ci = current.cmdb_ci;
cTask.u_predecessor = 'No';
cTask.assignment_group.setDisplayValue(groupName);

cTask.insert();
}
}

[Priyanka Mathur]

Hi Murthy,

I added cTask.inser(); still task isn't appearing. 

Regards,
Priyanka

[Murthy Ch]

Ok

Have you added logs? and when do you want to create a change task? right after creation of the change request?

If yes use after insert BR and try

Hope it helps

Thanks

Murthy