Greetings, Relative newbie here with limited ServiceNow knowledge so please be gentle. I have the following requirement: I would like to grant the Change Manager role access to edit a field which has been tagged via UI Policy to be read only a...
Hi, Can anyone please explain me about the role of incident manager in Incident management? Regards, Saravana
How do I set a character limit e.g. on 1000 characters in the work notes and additionel comments for incidents and requested items, before the See all text appears? Currently the limit is well above 40.000 characters (it is possible it' s a size l...
In my SLA I have a pause condition for tickets that are on-hold.I have created a business rule so that when a client provides an update to the ticket it updates the State field from On-Hold to Open. This is working successfully however the SLA should...
Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.
In the list of widgets OOB for the Service Portal, there seems to be no Mailwidget? Widget list if you send a mail from the back, "standing in the Incident" this will OOB not be shown in the portal.And there is no way you could answer the mail from ...
Trying to update the incident categories to my incident form. I have gone to Tables but I cannot find where can I update the category and subcatergories. Jakarta, Enterprise
I would like to center align text in an Annotation Text field on a form. However, it will not honor the style tag entered into the field, example: <span style="text-align:center;">Item Details</span> Is there something more I should enter than a span...
Hi SNians, I am working on a Custom table that i have created and wanted to *IMPORT DATA INTO THE DURATION FIELD* AFAIK Servicenow accepts values in milliseconds. I have duration in excel ranging from 15 mins to 20 days. Understanding this i convert...
We receive standard forms via email from individuals outside of our domain. These email are generated by an auto process and are always sent by a generic Service Account that is not a user in our list. As such the RITM are "Requested For = Guest"...
Is it possible to edit a work note on a closed incident by an analyst with the itil role? I have created a ACL for the Incident table for the work note on the task table. This was a write rule where if the incident state was closed and the user was a...
Does anyone know how to upload SLA durations from a spreadsheet?When I export from SN, the system converst to seconds, e.g. 86400 for 1 day.But, boy oh boy, does it not like it that way on import. When I upload new SLAs from a spreadsheet (xls format...
My requirement is to create a priority matrix that calculates the urgency of a problem. I was able to configure the one in Incident, but now I need to do one for Problem. Any help will be greatly appreciated.
How to add more dependent values to one choice field?
Hello all, My team will be migrating to ServiceNow and a new phone system in the very near future. Unfortunately ServiceNow will be rolled out first which means we still will have voicemails being pulled out of our exchange inbox. How do you or mayb...