Hi all, We have created a scoped app to manage some tickets we get for one of our products. These tickets are generated via a REST call from an external web page. We then send a confirmation email from ServiceNow with the ticket number. Communicat...
g_form.setDisplay('variable_name', false); not working in service portal where as its working in legacy view properly - what I need to do to make it work in service portal.
Is there a way to get a grouped list show on the service portal? I have been using the Data Table from Instance Definition to get the lists on the portal but we have a requirement to group some of them by specific fields. we are moving a data reposi...
Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue.
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item. For example: 1. If Date field selects future weekend i...
Hi Experts, I am unable to run my catalog UI policy on variables of Variable set over Catalog UI Policy on Variable Set . I tried Catalog Client script on my catalog item to hide the variable set variables but no luck . I am using one variable set ...
Hi Community, I would like to create multiple RITM"s from a single catalog item from service portal and assign them to different assignment groups can anyone share a sample script about how can I implement that using a Business rule. Thanks in advanc...
Hi All, I have a field on the form as test. i want to populate this field on the basis of a related list, so i have a related list of business service which shows the records from cbdb_ci_service tables.i want to count of services related to that pa...
Hello Developers! My requirement is when assignment group is not empty then state should be change to in progress. I wrote a client script code it is working fine. Here is the code function onLoad() {var assign = g_form.getValue('assignment_group'); ...
Thought this was simple, apparently I'm wrong. Here's the script I'm using. It's supposed to take a string date, change it to a date time object, minus 3 days from it and return the finished product to set a sc_task date field. I have this in an Upda...
Attempting to use multiple CAB Workbench meetings for a Normal Change Request process, which is as follows: Change Request requested for approval (State:Draft to Assess)"Technical Review", which uses CAB Workbench. Upon approval, record updated (Sta...
How can I add the email address of an external user to the watchlist as soon as a ticket is created by email? I don't want to create an account for every single external user automatically, which is why the caller field gets set to the guest account....
Hello, there anyone know how to hide "Estimated Delivery" in Order Status request Portal? I have try right-click > Instance Option, uncheck Display Delivery Date. And its not working. The instance is London. Please help. Thank you.
Hi All, I have submitted one catalog item through ATF, then i am trying to open submitted request by using out put variable in ATF but where is showing on error like as "you are not authorized to open record" even though having ATF all three roles. ...
We are testing our Orlando upgrade and have encounter an issue with VTB's. When trying to move tickets between lanes we are getting an Error: "You do not have the permission to modify this record" I have found a few KB articles that show I need to cr...
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