Create Multiple Child Incident

[naga karthik1]

Hello All,  

I have a requirement to make an Incident as parent Incident automatically while creating it and to define multiple child Incidents(say more than 15) with different assignment group and caller automatically with same remaining field values. All these should happen when a user checks a check box "Special Security Incident" on Incident form. 

I have tried writing a after insert BR which will run on checking the special security incident check box on incident form.

for initial testing I have written code for 3 child incidents, but still no child incidents were created.

CODE:

(function executeRule(current, previous /*null when async*/ ) {
    //var parent_inc = current.getUniqueValue();
    var currentsysID = current.getUniqueValue();
    gs.log("check parent incident:" + currentsysID.toString());

    for (var i = 0; i < 3; i++) {
        if (i == 0) {
            var gr = new GlideRecord("incident");
            gr.initialize();
            gr.parent_incident = currentsysID;
            gr.category = current.category;
            gr.subcategory = current.subcategory;
            gr.caller_id = '0e4070a74f2ba2006ff669d18110c776';
            gr.state = current.state;
            gr.assignment_group = '2207520387850d10f4b562083cbb354a';
            gr.short_description = current.short_description;
            gr.description = current.description;
            gr.priority = current.priority;
            gr.impact = current.impact;
            gr.urgency = current.urgency;
            gr.state = current.state;
            gr.insert();
            gs.log("first child incident is successfully created--------------------->");
        }

else if (i == 1) {
            var gr1 = new GlideRecord("incident");
            gr1.initialize();
            gr1.parent_incident = currentsysID;
            gr1.category = current.category;
            gr1.subcategory = current.subcategory;
            gr1.caller_id = '4b6934201b168d10f300edb1b24bcbf8';
            gr1.assignment_group = '591221f01bd20d109570a71ee54bcb58';
            gr1.state = current.state;
            gr1.short_description = current.short_description;
            gr1.description = current.description;
            gr1.priority = current.priority;
            gr1.impact = current.impact;
            gr1.urgency = current.urgency;
            gr1.state = current.state;
            gr1.insert();
            gs.log("second child incident is successfully created--------------------->");
        }

else if (i == 2) {
            var gr2 = new GlideRecord("incident");
            gr2.initialize();
            gr2.parent_incident = currentsysID;
            gr2.category = current.category;
            gr2.subcategory = current.subcategory;
            gr2.caller_id = '2e47fda6dbd12bc8de62384c7c961919';
            gr2.assignment_group = 'e3f73f061be189109570a71ee54bcb5f';
            gr2.state = current.state;
            gr2.short_description = current.short_description;
            gr2.description = current.description;
            gr2.priority = current.priority;
            gr2.impact = current.impact;
            gr2.urgency = current.urgency;
            gr2.state = current.state;
            gr2.insert();
            gs.log("third child incident is successfully created--------------------->");
        }

    }

})(current, previous);

Can anyone please guide where it is going wrong.

[Arav]

Hi Naga,

Your code seems to be ok. So the only suspicion I have is around the sys ids of caller_id and assignment_group fields. Please check if those are valid.

As an alternate note, I would also urge you to pursue the MIM path noted by Mark.

Thanks,
Arav