What is difference between configuration item field and affected cis field, Is it just that CI is one to one and Affected CIs is multiple cis attached to an incident? Id I have the related list on the incident do I need Configuration Item field?Thank...
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
We are experiencing a problem that we're having a hard time tracking down, and I'm hoping someone here can provide some insight into what might be going wrong.We have a Record Producer, which has two fields in it. This RP is associated with a Templ...
So when a user logs a call they get an e-mail with the incident details e.g. ---------------------------------------------From: IT Service Desk [mailto:servicedesk@mycompany.com] Sent: 25 May 2012 09:51To: aUserSubject: Incident INC0010178 -- opened ...
Hi,I'm new to the community and trying to administer Service Now. We use Record Producers to create Standard Change Requests.I have an issue that I want to automatically populate a field "Jurisdiction" (on the change request table) based on which Dat...
Hi Guys, I have a query on how to add some column which are not present in the Group By field on the reporting form for that particular table. Quick help will be much appreciated. Thanks,Reza
I have created a form with several decimal fields that I want to be formatted as #.##However, upon save to the database table, the traling zeroes are removed. For example, 1.00 gets set to 1. And 2.50 gets set to 2.5. I would like for all of my numbe...
Hello helpful community, I searched the community and there is a post that starts very similarly to my question but goes in a different direction called "How do I dynamically modify RITM & TASK short descriptions based on Catalog Item short desc. & ...
Hello all,I was playing around on a dev instance and created a Many to Many Definition. However, when I try to delete the entry I created, everything is greyed out. I saw that you have to turn off Access Control (ACL) on the sys_m2m delete function. ...
Has anyone used ServiceNow to track not only production tickets, but also non-production environment tickets. I'm interested in Incidents, Problems, and Change tickets/records, and how to separate the prod from the non-prod, such that reports, dash...
how to make a field visible and editable ,only to a particular group
We have implemented SLA/OLA and in the definitions we have kept retrospective "set start to" updated.When priority changes in the ticket i.e. from p1( resolution time - 1 hr) to p2(resolution time - 4hrs) then p1 is getting cancelled and p2 is gettin...
How do you enhance Homepage performance in case of gauges ? i) Increase the number of gauges ii) decrease refresh time of gauges iii) Off Refresh button/delete groups ??
Hi, do you know where could be found articles in "draft" in knowledge base? We have Eureka Patch 10 implemented. I am sure that before there was some option with the list of not published articles. Thank for any advices.
We have a table Region with different values(NA,EMEA,APAC). We want to add another data i.e. test but this test data should be seen only on incident form and it should not be seen on other module like change and catalog.Any ideas please
