Has anyone experienced Dates not importing correctly. I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered. What happens is this:I have my original excel...
Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...
Hi aI deleted by mistake incident application, I got to restore from Deleted records but now appears without modules. (create new, etc ... )Is there any way to return to a previous point or restore it completely?Thanks in advance
We are exploring whether a CI should include the version as part of the name rather than keep it as a separate attribute. Here's an example of why we are thinking about this:We have two supported versions of Tomcat in our estate. One is Tomcat V4...
If we are logged in with SSO to service now we have to go to http:\\myapps.microsoft.com and click the service now icon.Thats fine for the internal IT guys, but our problem starts when another employee is sent a link to an incident. Here is the vis...
I have a Response SLA set for my incidents that has a start, stop and pause conditions like below: The incident only transitions to the Active state once an engineer has been assigned. The Incident state is in New until the assignment of an eng...
Incident Assingment - - Our current implementation has incidents being routed to an Assignment Group, via a lookup table, based on Category/Subcategory/Application. With the install of a brand new Service Desk, all incidents will route through our Se...
There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
I'm trying to add a new user to our surf.service-now.com. your help is much appreciate it
I have a requirement to allow write access if user is a member of TEST_GROUP or a groups parent is TEST_GROUP. How can I set in in ACL? ThanksSam
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
hi, Is it possible to modify the 'View Floor Plans'. I would like to customize a 'New Request' form, which shows up in pop-up window. all ideas appreciated gosia
On our approvals for Service Catalog items, the "Reject" button on the bottom of the form does not work properly. I have looked into the html code for the page and both buttons, top and bottom, call the same function (the reject() function on the OOB...
