create multiple SC task on demand

[Sajal Chatterje]

Hello community,

There is a requirement to create multiple SC Task on demand,They should be able to create multiple task manually .Please tell me how we can handle it through workflow?? Is it a best design practice because I feel we wont be able to achive it via workflow and somewhere we might loss the (SC task and ritm state) relationship.Please let me know if this is best design?? If yes how we may proceed and if not what is the alternative.

Thanks!

[Harish KM]

Hi @Sajal Chatterje what is the use case to create multiple task on demand? is Demand linked to RITM or Task? that's the first step to check whether this is feasible since there should be a relationship.

[Sajal Chatterje]

Hello @Harish KM ,

They want to define only one predefine task and rest of the task they want to create manually.Like sometime they will create 2 task, sometimes 3 task etc.Is there a way this can be accomplished? keeping in mind best design practice?.

Thanks again!

[Harish KM]

Hi @Sajal Chatterje you can create manually, but Fulfiller needs to update the parent on demand number so that task is tied to a correct record also note this may impact license as well if users donot have a itil role or catalod admin role which grants access to create task manually else you need to update create and write ACL on sc task table

also as a alternative you can use demand task

[Sohail Khilji]

Hi @Sajal Chatterje ,

1. For Demand your supposed to have Demand task not sc_task.

2. To associate sc_task with Demand module you would need a strong architecture on how the relationships are going to work.

3. See what's the need of sc_task in demand and you going to manage the relationship.

4. why manual creation of task instead of workflow driven.  (not recommended).

5. If you do so it may lead  to over customization and new fields creation which will move away from OOTB

i hope  this helps...