"No readable comment field" on public record producer

[StandardSanders]

I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.

I've been able to get the producer visible and submittable to an external user however for the public user I am getting "No readable comment field" and for a logged in user I can see the comments fine.

the Public role has been added to the ACLs for the custom table u_hr_request at the Read, Create, Write level. 

We need the public users to be able to read and reply to comments on the portal.

Thanks,
Mike

[swathisarang98 · Accepted solution]

Hi @StandardSanders ,

You can refer to below articles,

https://www.servicenow.com/community/now-platform-forum/i-am-facing-quot-no-readable-comment-field-q... 

https://www.servicenow.com/community/itsm-articles/no-readable-comment-field/ta-p/2310265 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[StandardSanders]

This has made it visible, thank you. 

Now I need to make the comment from the Guest post but one step closer.

[Sumanth16]

Hi @StandardSanders ,

Ou usually get this section in OOB for addtional comments and not for fields. 

For adding additional fields you would have to customize the widget which is showing Number ,Created and

Updated....

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda