create notification P1 or P2 or the priority changes to P1 or P2

AJAYKUMAR G
Tera Contributor

create notification P1 or P2 or the priority changes to P1 or P2

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AJAYKUMAR G 

 

Try this way

 

AGLearnNGrow_0-1738323607840.png

 

 

else need to use these condition in 2 different notifications.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Community Alums
Not applicable

Hi Create a Notification using following step:

Click on Email > Notifications > New then fill the form with field: Name, Table, when to send (select trigger for notification - when the Priority field is either set to P1 or P2, or when the Priority changes to P1 or P2).

Set Notification Recepiens.

Email content configuration.( e.g. Number: ${number})

and lastly 'Save'.

find out link for reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/new_to_servicenow/app_store_le...

 

Runjay Patel
Giga Sage

Hi @AJAYKUMAR G ,

 

Follow below steps.

 

1. Navigate to notification table and create new.

2. 

RunjayPatel_1-1738325186404.png

 

And then update the table on which you want to trigger the notification.

RunjayPatel_2-1738325247119.png

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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