create only Proactive PRB tickets when clicked on the Create Under Problem

[Manohararuna]

Hello Everyone,  

We able to create only Proactive PRB tickets when clicked on the "new" button from a priority incidents is contradicting. See below. 

However, we are I'm able to create a Reactive PRB ticket when clicked on "create problem" from the top left corner of the same priority incident. See below. 

Teams have a practice of doing it the above way. So, it would be better to have the same functionality to the above method too. i.e. Able to create reactive ones from bottom menu..

So, this will help teams to be able to create a proactive PRB ticket only from the main menu under Problem. See below.

Thanks,

Manohararuna

[Ankur Bawiskar · Accepted solution]

@Manohararuna 

I didn't get your requirement.

You want users to create problem from button and also from New button

what next?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Manohararuna 

you can disable that button if you wish

OR

Train users and inform that there are 2 ways to do this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Manohararuna]

Hello Ankur,

    Thanks for your solution. but they want two options , and having the same functionality for both options .

Regards,

Manohararuna

[Ankur Bawiskar · Accepted solution]

@Manohararuna 

I didn't get your requirement.

You want users to create problem from button and also from New button

what next?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Manohararuna]

Hello Ankur,

       When we create a Problem ticket from new button under Incident from then that problem ticket having the Parent is Incident Number.

    But if we create a Problem ticket from Create Problem (from Navigation bar option) then that problem ticket not having the parent Value.

Thanks,

Manohararuna