How to remove Rca from the popup view

[Debasis Pati]

Hello All,
When clicked on Created problem task(inside problem record) ui action on Sow it pops up with a modal i want to remove the rca option from there .How this can be done  @Ankur Bawiskar any suggestions?

[Debasis Pati]

Hello All,
I got the place where to check and how to make it please follow the below.

The popup that appears when clicking "Create Problem Task" in the Service Operations Workspace (SOW), offering options like "RCA" (Root Cause Analysis) and "General," is configured through Problem Task Models and Interceptors in ServiceNow. 

1. The Core Configuration: Interceptors

The popup is an interceptor that allows users to select the type of problem task to create.

• Table: sn_sow_interceptor_record_type_selector (Record Type Selector)
• Navigation: Type sn_sow_interceptor_record_type_selector.list in the filter navigator.
• Record: Search for records where "Applies to" is problem_task.
• Details: The "RCA" and "General" options are configured as Models linked to this interceptor

[Tanushree Maiti]

Hi @Debasis Pati 

By configuring  sn_sow_interceptor_record_type_selector  , you can do it.
This will help you to create/update a customized option in the modal that appears when clicking the "Create problem task" button in the workspace.

• Navigate to the Selector Table:sn_sow_interceptor_record_type_selector
• In the application navigator, type sn_sow_interceptor_record_type_selector.list
• Deactivate Root Cause Analysis type on Problem task [problem_task] .
• Save the Record.

Ref SN documentation: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/create-task-typ...

[yashkamde]

Hello @Debasis Pati ,

For Native UI you can navigate to :

System Definition > Interceptors :

For Workspace popup window you can navigate to :

Application navigator > "sn_sow_interceptor_record_type_selector" :

This will remove the Root Cause Analysis option !!
If my response helped mark as helpful and accept the solution.