create problem automatically from incident if priority is p1

ARNAB3
Giga Expert

Hi ,

I have  to achieve a requirement if  an incident is p1 then one problem ticket  will be created  automatically and linked to the incident.

Thanks ,

Arnab

5 REPLIES 5

Sri Harsha2
Tera Expert

Hi @ARNAB3 , 

For the Incident table write Before business rule with the condition priority is '1-critical' Screenshot (1275).pngScreenshot (1276).png