create problem automatically from incident if priority is p1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-31-2019 07:03 AM
Hi ,
I have to achieve a requirement if an incident is p1 then one problem ticket will be created automatically and linked to the incident.
Thanks ,
Arnab
Labels:
- Labels:
-
Incident Management
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-16-2024 08:43 PM
Hi @ARNAB3 ,
For the Incident table write Before business rule with the condition priority is '1-critical'