Create reporting for Incidents opened and resolved month to month
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03-27-2024 11:29 AM
Hello Experts,
I'm looking for a way to create a report with the below use case:
- Incidents opened and resolved totals by application throughout the month.
- Look at trends from month over month on the opened and resolved Incidents.
- Labels:
-
Incident Management
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03-27-2024 12:39 PM
Hi @ElbertK
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-27-2024 02:36 PM
Appreciate your prompt response. But where on the bar graph does it determine what was opened and resolved during this month?
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03-28-2024 12:17 AM
Hi @ElbertK ,
for a single report through the report designer, create a trend report which shows opened by month. Afterwards, add an additional dataset to show closed by month.
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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03-28-2024 02:24 AM
Hi @ElbertK
I think this will be good way m, if you dont want to spend time on PA , and yes cost as well.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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