Response Template count

Mrao_2104
Tera Contributor

Hello All, 

Created Response Templates in  "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.

  1. Can have analytics on what templates are being used and how often.
  2. Need to count the response templates count how often am using.
  3. Example : copied the response template content by using the copy to clipboard and I am simply paste in additional comments in incident ticket.
  4. Example 2: I've total 40 response templates in "sn_templated_snip_note_template" table, I need to count how many times being used the each template record in the incident additional comments.
  5. > Incidents   - 1          Templates -  1temp (used 10 times)                              Count   10                                              Response.PNG
3 REPLIES 3

Abbas_5
Tera Sage
Tera Sage

Hello @Mrao_2104,

https://www.servicenow.com/community/developer-forum/count-how-many-times-a-template-is-used/m-p/170...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

Can you please provide me with the other references, those are seems to be archived.

Mrao_2104
Tera Contributor

Thanks for the response @ Abbas, but it seems those links are archived.

Can you please send me any other references, if you find.