Response Template count
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03-25-2024 12:07 PM
Hello All,
Created Response Templates in "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.
- Can have analytics on what templates are being used and how often.
- Need to count the response templates count how often am using.
- Example : copied the response template content by using the copy to clipboard and I am simply paste in additional comments in incident ticket.
- Example 2: I've total 40 response templates in "sn_templated_snip_note_template" table, I need to count how many times being used the each template record in the incident additional comments.
- > Incidents - 1 Templates - 1temp (used 10 times) Count 10
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03-25-2024 11:23 PM
Hello @Mrao_2104,
Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik
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03-28-2024 11:10 AM
Can you please provide me with the other references, those are seems to be archived.
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03-28-2024 11:08 AM
Thanks for the response @ Abbas, but it seems those links are archived.
Can you please send me any other references, if you find.