Create reporting for Incidents opened and resolved month to month

[ElbertK]

Hello Experts,

I'm looking for a way to create a report with the below use case:

• Incidents opened and resolved totals by application throughout the month. 
• Look at trends from month over month on the opened and resolved Incidents. 

[AndersBGS]

Hi @ElbertK 

If you just want to see trends based on open and resolved on a monthly basis, this can be done through the report designer as informed by @Dr Atul G- LNG . If you also want to see backlog growth etc. Performance analytics is the way to go.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders 

[ElbertK]

Appreciate your response. Where can I see the option for Performance analytics? 

[AndersBGS]

Hi @ElbertK ,

performance analytics is an ServiceNow application for creation of analytics report - not a single option.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders 

[ElbertK]

When I create an additional data set - it doesn't let me edit the filter conditions.

I need to see opened and resolved incidents per month based on some configuration item.

[AndersBGS]

Hi @ElbertK ,

please follow this guide to add the dataset. You can for sure create a new filter: https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/task/t_AddAnAddi...

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders