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Create single report for Incident and Catalog task table

Rekha20
Tera Contributor

‎11-28-2022 08:01 AM

Hi All,

 

I need to update Unassigned Incidents card data to show sc_task table records also. OOB, it shows unassigned incidents only.

How can we do that?  Please give your thoughts.

 

Also, is it possible to create database view for sc_task and incident table so that I can use it for this?

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7 REPLIES 7

Saurav11
Kilo Patron
Kilo Patron
In response to Rekha20

‎11-28-2022 09:33 AM

Hello,

 

When you click on it which view does it takes to? Also does it take to the task table? Is catalog task even configured for that container? I see the container name is unassigned incident?

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Rekha20
Tera Contributor
In response to Saurav11

‎11-28-2022 09:35 AM

Hi,

 

It is in Service Operations Workspace and yes I have defined filter conditions on task table as shared in above screenshot. Yes I did not change name of container.

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Mathias Rasmuss
Mega Guru
In response to Rekha20

‎12-23-2022 03:53 AM

You can look at the reply i gave on another post. 
https://www.servicenow.com/community/incident-management-forum/need-to-show-catalog-task-and-inciden...

 

If this does not help your problem please let me know. Just did a similar thing. So it is possible 🙂

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