I have a record producer where I can see the contextual search based on knowledge articles. When I am clicking on "TRY IT" and giving a value to a certain field the related Knowledge articles.But when I am going to add that record producer in portal ...
We have SCCM integration configured and its working great for computers and laptops. I am trying to verify the information that is coming in for the servers and running into issues. The servers themselves are coming in. I see the names and some...
Hi Everyone,This is driving me crazy being unable to figure this out so hopefully someone has come across this before and can point me in the right directionWe have enabled the SLA Contract Add-on plugin within our environment so we can utilise a ser...
Is there a way to prevent a choice list from defaulting to the first item in the list?
Where do the SLA schedules get populated from? After we upgraded our ServiceNow instance to Istanbul, our SLA's are no longer populated for incidents (they still work for tasks). We can see that the "schedule" field references cmn_schedule, but it do...
I am using g_scratchpad in Server script of Service portal but it's not working and showing failing widget error.Please suggest me any alternative of that. How can we store value globally in Service Portal and can use it throughout the system?Thanks,...
Hello,I am reviewing baseline functionality in my developer's instance, and comparing to what we have in our instance. In the Service Catalog, under "Can We Help You", there is Report a Defect and Create an Incident. Other than the type of ticket...
How does ServiceNow software asset management support Software Identification (SWID) Tags? I searched docs.servicenow.com and surprisingly got no hits.
Hi,ServiceNow have some default icons for the service catalog as shown below, but if you want to add other icons, is there a icon library to pick from?Best regards,
Dear all, Comments and Work Notes are displayed with HTML code in the list view. Thus HTML code is also shown in an Excel Export. We need this export to communicate with external consultants and the HTML makes the text very hard to read. How can we ...
I've been tasked to convert our SOPs to Knowledge articles in ServiceNow as wiki pages rather than HTML. The issues are I cannot find any good wiki editors and cannot create sections, tables, and background colors. I will appreciate any help. I've st...
Hi There, We are receiving Multiple SAML errors in System logs created by Guest. Following are some of them.SAML2: Could not validate SAMLResponse: no thrown errorSAML2: TypeError: Cannot convert null to an object.: no thrown errorSAML2: Could not va...
is there a way to change the display value of the list collector by using the REF qualifier field?
Hi Guys,I am doing RITM integration servicenow to servicenow using REST API.I have created REST Outbound POST method. content = {"number":"${number}","comments":"${comments}","request_item":"${request_item}"}am setting the values for the above variab...
We are attempting to pass an encrypted password value to our SNOW instance via REST API. I then want to be able to store this in a field (on the sys_user table) and be able to decrypt the value in order to send it via notification to an end user. Thi...
