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How do you grab the source of your ticket?

Hi allWe have a requirement to show the number of incidents and requests logged via our portal.I was wondering if anyone had already addressed this or if anyone had any ideas on how it could be implemented?I know there is a Contact Type field in Serv...

NeilH2 by Giga Guru
  • 3271 Views
  • 9 replies
  • 0 helpfuls

Resolved! Remove Asset Class from Model Categories

Before implementing Software Asset Management, someone assigned an asset class (alm_asset) to the Software category in the Model Categories.   This was done in a much earlier version of Service Now, and I'm not sure why this would have been done but ...

tschenke by Giga Contributor
  • 3687 Views
  • 6 replies
  • 0 helpfuls

XML Import of References

I was under the impression that Import XML drops references and/or records if sys_ids do not match across instances.To be sure I understood, I tried this:1. Export one sys_user_group record with "manager" referencing a user.2. Modify the user referen...

phsdm by Giga Expert
  • 1170 Views
  • 1 replies
  • 0 helpfuls

Fixed IP-Address

Hello,  we are trying to integrate LDAP into ServiceNow or vis-versa... But I am unable to find informations about the "fixed IP-Address" ServiceNow uses to establish the connection. Any idea on where to find that information?  Thanks,Chris

wac by Kilo Contributor
  • 2403 Views
  • 8 replies
  • 0 helpfuls

Resolved! Database view not showing details in report

I have created a database view to join the Change and Approval tables. I then created an approval report but when I export the report to display the details the change details do not show. Is there a way for me to pull in the entire change record to ...

Questions about when I should EXTEND a table

I am new to ServiceNow & CMDB, & we are just implementing Fuji.   We would like to start by using the CMDB out-of-the-box.   After we use it awhile we will better know what additional information we want to track.   (1) Can I EXTEND the tables at any...

psenkow by Kilo Contributor
  • 2472 Views
  • 3 replies
  • 5 helpfuls

How can you decrease load times on large Catalog Items?

We have (at least) one exceptionally large Catalog Item used for requesting new computer/systems access.   It currently has the following, with little chance of any of these numbers decreasing:120+ Catalog UI Policies10 Catalog Client scripts450+ var...

Shane J by Tera Guru
  • 2716 Views
  • 8 replies
  • 3 helpfuls

Handling incoming email from an alias?

Hello all,We're running Berlin, and the problem where Berlin will not handling incoming email from email accounts that don't have a corresponding account already existant in the Users table is going to bite us.Many of our users have aliases, to map u...

mike_sol by Giga Contributor
  • 2390 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business rule to display decimal value

Hi,I want a field F1 in Incident table which will store the value (F2 * F3) where F3 can be decimal upto two decimals like 356.87.What type F1 , F2 and F3 should be while creating is it String ?Need business rule to store this value.Can anyone sugges...

How to add 'Active' Field on custom create table?

Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...

How to add five minutes to a date time field

We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...

Client and Server side validation practices example code

I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...

leslie8 by Mega Expert
  • 1400 Views
  • 2 replies
  • 0 helpfuls

Resolved! Copy Attachment UI Action

HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...

Incident - Change Request (rfc) field

The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident. Does anyone know of any other dependency, that would advise against this?

rsanon by Tera Contributor
  • 5356 Views
  • 6 replies
  • 0 helpfuls