Creating a change request from Problem

[gianluca5]

HELP ITSM SIMULATOR

 We want the Problem state to be set as "Pending change" when a change request is created from a problem record.

1. Add the Problem State choice of 'Pending change'

2. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Change" or "Create Emergency Change"

[psyherin]

Hi Guichard C,

Thats because you are updating the UI action for the incident. The task is related to Problem. Update the UI action for Problem.

Please Mark it helpful/correct if it helps.

[VladimirY936767]

1. Gogo problem>create new>State>Show choice list>create new "Pending Chane" > give it value of 108 or higher
2. Go to the 2 UI actions as stated in the simulator and add that line of code on the 3rd row:

var changeRequest = ChangeRequest.newNormal();

    current.state =108; //replace 108 with actual value of "pending change" you created

    changeRequest.setValue("short_description", current.short_description);