Need Created Report in platform anaytics

sivananda80
Tera Expert

3 weeks ago

Hi Team,

I need to create the following reports:

  1. % of Incidents Caused by a Change

  2. % of P1 Incidents with an Associated Problem

I tried creating the first report as shown in the screenshot, but it is not displaying the expected results.

For the “Caused by change” field, I need the report to show:

  • The count or percentage of records where "Caused by change" is empty, and

  • The count or percentage of records where "Caused by change" is not empty.

Could you please review and advise on the correct way to configure this report?

 
 
 

 


Thank you
Sivana

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Mark Manders
Giga Patron

3 weeks ago

You will need to run PA on this. 'Caused by change' is not a true/false field. It will show you what change it was caused by. So you need a formula indicator that divides all incidents with caused by change filled by all incidents.

And the same for the Problem requirement.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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AndersBGS
Tera Patron

3 weeks ago

Hi @sivananda80 

 

As @Mark Manders already eluted to, performance analytics is the tool you need. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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