Creating KB article from service portal

[Naga jyothi sri]

Hi,

I have added KB articles manually as grid container in my widget in service portal page. I have asked to create a button to add more articles as different tiles in the container and show a pop-up when "add more" button is clicked. That pop-up should contain short description and article body referring to KB article form page on clicking of submit button. When clicked submit, it has to create new kb article. after creating an kb article it should add a tile on my portal page and also log article in kb article table. Can anyone help me on this.

you.

Thank you.

[Dr Atul G- LNG]

Hi @Naga jyothi sri 

2 things,

1st, the subject line says you want to create the KB from portal? May i know the use case of same? It is not recommended to create KB from portal, as portal for end user.

2, the description, , what wrong with the native view working as you need a pop up?

[pepej]

Creating a KB (Knowledge Base) article from the Service Portal streamlines knowledge sharing and support processes. With user-friendly interfaces and intuitive workflows, cox communication billing issues Service Portals empower users to generate informative articles directly within the platform. Utilizing templates and standardized formatting ensures consistency and clarity across articles. This enables efficient documentation of solutions, troubleshooting steps, and best practices, enhancing overall knowledge management and self-service capabilities within the organization.