How to Filter Configuration Item Values Based on Selected Service Offering in Record Producer

[shraddhajay]

Hi Everyone,

I have a Record Producer for creating an Incident. In this form, I have two reference fields:

1. Service Offering (service_offering)
2. Configuration Item (cmdb_ci)

My requirement is:
When the user selects a Service Offering, the Configuration Item field should show only the CIs linked to that selected Service Offering.

I want to make the CI reference field dynamically filter based on the selected Service Offering.

[Ankur Bawiskar]

@shraddhajay 

so what reference qualifier did you add and where are you stuck?

[shraddhajay]

I have added a reference qualifier on the configuration item field and also created a script include. My Requirement is that when a specific service offering ' America' is selected, only one specific value 'BRT' should be visible in the configuration item field.