Creating Multiple RITMs from one RITM in Workflow - Trouble setting variables

[Brian Bouchard]

Working through an issue with a workflow where I have 1 RITM that has a list of access level requests in a list collector. I've assigned the list collector to a scratchpad array and I want to parse through that array to create a new RITM for each of the items in the array.  Here's my runscript:

for (var i = 1; i < workflow.scratchpad.access_list.length; i++) {

	gs.sleep(1000);
	gs.log('Assignment Access Level ' +workflow.scratchpad.access_list[i].toString(),workflow.scratchpad.wf_name);

	var ritm = new GlideRecord('sc_req_item');
	ritm.newRecord();
	ritm.request = current.request;
	ritm.cat_item = current.cat_item;
	ritm.due_date=current.due_date;
	ritm.variables.role_name=current.variables.role_name;
	ritm.variables.access_level = workflow.scratchpad.access_list[i];
	//ritm.variables.access_level="b0d67332e4c9e40006d80e38f69704df";
	ritm.setWorkflow(true);
	ritm.insert();
	gs.sleep(1000);
}

When the script runs, I get a log entry that reads:

Assignment Access Level b0d67332e4c9e40006d80e38f69704df

But when the new RITM is created, the access_level variable is blank.  I was expecting the line:

ritm.variables.access_level = workflow.scratchpad.access_list[i].toString();

to properly set the access_level variable (a list collector) in the new RITM, but it is not.

Likewise, the line: ritm.variables.role_name = current.variables.role_name 

is not properly setting the new RITM's role_name variable.

What am I missing here?

[Omkar Mone]

Hi 

Are these variables in a variable set where the backend names of variable and variable set is same? If yes please try to change them too. Because this may be the reason of conflict.

[Brian Bouchard]

They are not part of a variable set.

role_name is a simple string variable and access_level is a list collector of sys ids.

[Shweta KHAJAPUR]

Try code as below,

for (var i = 1; i < workflow.scratchpad.access_list.length; i++) {

	gs.sleep(1000);
	gs.log('Assignment Access Level ' +workflow.scratchpad.access_list[i].toString(),workflow.scratchpad.wf_name);

	var ritm = new GlideRecord('sc_req_item');
	ritm.newRecord();
	ritm.request = current.request;
	ritm.cat_item = current.cat_item;
	ritm.due_date=current.due_date;
        ritm.setWorkflow(false);
       var id =  ritm.insert();
       var req = new GlideRecord("sc_req_item");
        req.get(id);
	req.variables.role_name=current.variables.role_name;
	req.variables.access_level = workflow.scratchpad.access_list[i];
	//ritm.variables.access_level="b0d67332e4c9e40006d80e38f69704df";
	
	req.update();
	gs.sleep(1000);
}

[Brian Bouchard]

This doesn't appear to be working for me either.

[Shweta KHAJAPUR]

Have you tried?? Try once with dummy value also and check the variable on created RITM,

for (var i = 1; i < workflow.scratchpad.access_list.length; i++) {

	gs.sleep(1000);
	gs.log('Assignment Access Level ' +workflow.scratchpad.access_list[i].toString(),workflow.scratchpad.wf_name);

	var ritm = new GlideRecord('sc_req_item');
	ritm.newRecord();
	ritm.request = current.request;
	ritm.cat_item = current.cat_item;
	ritm.due_date=current.due_date;
        ritm.setWorkflow(false);
       var id =  ritm.insert();
       
}