Creating one flow for kb_knowledge and u_kb_template_how_article_do, u_kb_template_incident_do

[reddypogusa]

i created one single flow for knowledge table here knowledge  is the parent or extended  to this : custom templates .   while flow running its working for only one template i.e. knowledge only but not working may i know the reason and could you share the proper solution step by step to understand.

if i created different flows for all templates then i need use one single sub flow or action i tried it but its not working for all templates.

[Bhavya11]

Hi @reddypogusa ,

can you try below way to achieve this 

1. Frist select trigger type as when Record is inserted or Update select Knowledge table 

2. then use if logic like below

  trigger record >knowledge  record > class is  select custom table record 

for reference below screenshot