Hi @Sofiya Perumal ,
since the OOB script is read-only, we won’t be able to modify it directly. In Service Portal, the best practice in such cases is to avoid touching OOTB components and instead extend them safely.
The recommended approach is to clone the widget that is rendering the survey form:
Go to Service Portal → Widgets and identify the survey/assessment widget used on your page
Click “Clone Widget” to create a custom copy
In the cloned widget, update the HTML template and remove or hide the Save button (usually tied to ng-click="save()")
Then replace the OOB widget with your cloned widget on the respective portal page
Hope this helps!
