Creating Problem from an Incident

[Day2]

Creating Problem from an Incident

We want to be able to create a new problem from an incident with all necessary information.

1. Update the existing system property so that Assignment Group will always be copied from an incident when a new problem is created from it.

[MrMuhammad · Accepted solution]

Navigate to Problem > Problem Properties. 

Add assignment_group to Problem Created from Incident Properties field.

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

[souravpradh]

Thanks for the help

[Day2]

Thanks Sharjeel

[MrMuhammad]

Happy to Help!