Creating Report for Top 10 CIs from Resolved Incidents

[anvitha ash]

Hi,

I am trying to create a report on the Incident table where the incident state is Resolved. From these resolved incidents, I need to capture all associated Configuration Items (CIs) and then identify and display the top 10 most frequently impacted CIs.

The requirement is:

Include all resolved incidents which is for current year

Group incidents by CI

Display the top 10 CIs based on the number of resolved incidents linked to them

Could someone please suggest the best approach to achieve this using ServiceNow reporting

Thanks in advance 😀 

[Dr Atul G- LNG]

Hi @anvitha ash 

Create a report on the Incident table and add a filter such as:

[anvitha ash]

What does maximum number of groups means here ???

[Dr Atul G- LNG]

It shows first 10 top CI only; if you put all, you can see all the CI.

[Mohammed8]

@anvitha ash 

Max number of groups = 10 means Platform Analytics will show only the top 10 Configuration Items the rest are ignored / not shown

Regards,

Mohammed Zakir