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Popup Filter Configuration in Service Operations Workspace.

tejarekanda
Tera Guru

‎12-21-2025 10:43 PM

1. Goto Related list action and open the Ui action.
2. The Open the Specific client action record.

tejarekanda_0-1766385327282.png

3. There You can see the extensionPoint.

tejarekanda_1-1766385400768.png

4. Search that CHILD_INCIDENT_QUERY_FILTER in the Script Include.

tejarekanda_2-1766385500856.png

5. There you can change the filter condition like "^state=1" which I have created.

tejarekanda_3-1766385571766.png

6. We can only see that only State=New will be shown.

tejarekanda_4-1766385653610.png

Thanks,
Teja.

 

 

 

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1 REPLY 1

Matthew_13
Mega Sage

‎12-21-2025 11:28 PM

 

Thanks, Teja — this is really helpful. The step-by-step explanation and screenshots made it much clearer, especially around the extension point and CHILD_INCIDENT_QUERY_FILTER. I was able to follow along and understand where the filter is coming from. Appreciate you sharing this !! Please give me a thumbs up 

MJG