Popup Filter Configuration in Service Operations Workspace.

[tejarekanda]

1. Goto Related list action and open the Ui action.
2. The Open the Specific client action record.

3. There You can see the extensionPoint.

4. Search that CHILD_INCIDENT_QUERY_FILTER in the Script Include.

5. There you can change the filter condition like "^state=1" which I have created.

6. We can only see that only State=New will be shown.

Thanks,
Teja.

[Matthew_13]

Thanks, Teja — this is really helpful. The step-by-step explanation and screenshots made it much clearer, especially around the extension point and CHILD_INCIDENT_QUERY_FILTER. I was able to follow along and understand where the filter is coming from. Appreciate you sharing this !! Please give me a thumbs up