Hi Team,
am writing the below before BR in incident table for creating a problem record for inc which moves to resolved state, am able to get the problem record creation, but first reported by(field inside problem record) and problem id( field inside inc record) is not getting mapped. The same code is working in my PDI, but not in my dev instance.(highlighted code in red is not working in dev instance but working in my pdi)
Can someone please suggest the modifications that is required
var prbGR = new GlideRecord("problem");
prbGR.initialize();
prbGR.description = current.description;
prbGR.short_description = current.short_description;
prbGR.cmdb_ci = current.cmdb_ci;
prbGR.impact = current.impact;
prbGR.urgency = current.urgency;
prbGR.priority = current.priority;
prbGR.company = current.company;
prbGR.business_service = current.business_service;
prbGR.service_offering = current.service_offering;
prbGR.sys_domain = current.sys_domain;
prbGR.first_reported_by_task = current.getUniqueValue();
prbGR.insert();
current.problem_id = prbGR.sys_id;
gs.addInfoMessage(gs.getMessage("Problem {0} created", prbGR.number));
action.setRedirectURL("incident.do?sys_id=" + current.sys_id.toString());
