CSDM Prerequisite

[Mansor2]

We are looking at implementing CSDM. In order to accomplish a successful Data model and functionalities, what are the prerequisites are dependencies that we should focus before getting into the actual implementation?  Please provide some light from your past experiences. Such as Service Portfolio Management as such?

[Amit Gujarathi]

HI @Mansor2 ,

I trust you are doing great.

here are some prerequisites to consider before implementing CSDM:

ServiceNow Instance Health: Ensure that your ServiceNow instance is healthy and optimized for performance. This can include things like reviewing system logs, monitoring database performance, and addressing any outstanding issues or errors.

Customization Review: Review your current instance customizations to identify any potential conflicts or impacts on CSDM implementation. This can include custom tables, fields, and workflows.

Data Cleanup: Before implementing CSDM, it's important to ensure that your existing data is accurate, consistent, and up-to-date. This can involve data cleansing and normalization, as well as identifying any duplicate or redundant data.

Integration Planning: Consider any external systems that will need to be integrated with CSDM, and ensure that you have a clear plan in place for how this will be accomplished. This can include API endpoints, webhooks, and other integration points.

Security Planning: Ensure that your CSDM implementation is secure and compliant with your organization's security policies and standards. This can involve reviewing access controls, permissions, and data encryption practices.

Please Mark My Response as Correct/Helpful based on Impact

Regards,

Amit Gujarathi

[Mansor2]

That might help. would SPM be a dependency by any chance?
Also, how long would a typical implementation time take?