CTI Integration using Cisco UCCX with ServiceNow

Mamta Waghmare1
Kilo Contributor

‎06-07-2022 11:49 AM

Hi Team,

 

I need assistance to integrate ServiceNow with Computer Telephony using Cisco UCCX.

 

OOTB shows connection with Twilio need to understand how to setup connect with Cisco UCCX

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GSeynhaeve
Tera Expert

‎06-08-2022 06:02 PM

Hi @Mamta Waghmare, 

If you are looking to connect Cisco UCCX (is this an on-premise environment today), 3CLogic offers a ServiceNow CTI connector for Cisco as well as a more feature rich enterprise solution via its Hybrid Cloud model.  Feel free to reach out to learn more at servicenow@3clogic.com. 

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Not applicable

‎07-08-2022 09:34 AM

Hello @Mamta Waghmare . We provide a CTI connector for UCCX as described here expertflow.com/servicenow

Technical documentation here: docs.expertflow.com/csc/solution-reference/business-features

Reach out to us on expertflow.com/contact-us - we're available 24x7 via live chat.

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RahulMishra01
Tera Contributor

‎11-29-2022 01:27 AM

Yes, Twillio helps you create your softphone app that later deploys onto the CRM/ITSM app which in this case is ServiceNow. The Twillio developer portal itself equips you with a series of getting started help-docs. You may check that out!! If looking for a unique, custom-built CTI connector, go for NovelVox’s Smart CTI Connectors and leave the hard part behind. When it comes to CC integrations, they have one of the best features.


Check out the features here: https://www.novelvox.com/cti-connector/servicenow/

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