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Custom article templates are not showing in the portal while search and hit enter

DhanalakshmS
Tera Contributor

Hi All,

 

As per the requirement, we have created some custom article templates for knowledge. In the service portal, if we searched the article name/number and if it shows as dropdown to select and open, the article template is showing the article body. But if we searched the name/number and hit enter, then from the search results the header, footer all are visible except the Article Body. Can anyone give some solution? 

 

Thanks in advance,

Dhanalakshmi.

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