Custom field creation for priority

[sajal_chatterje]

Hello Community,

We have a requirement to create custom priority field with (P1,P2,P3,P4) which only assignee can select. Now, I saw we have a OOB field "priority" defined and we don't want to modify those configuration.

What would be the best practice :-

1) should I create a custom field on sc task template and control visibility based on UI policy??

2) Or - make that custom field editable and mandatory on RITM variables/SCTask variable section right after ticket is created.?

Let me know how I can approach to implement this ???

Thanks,

Sajal

[Ankur Bawiskar · Accepted solution]

@sajal_chatterje 

then ensure you show your new field only for those catalog items and hide it

Also you can define field level READ AND WRITE on that new field and block it for other items.

If my response helped please mark it correct and close the thread so that it benefits future readers.