Custom Table feidl related option are not visible to the non -itil Role user
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3 weeks ago
Hello Everyone,
in catalog item having one variable Real and Dupe .Real options are depend on the Dupe option
for the Real variable options I have created one custom table and in that table create one field Real and check the option show options with now and create few options AAA, BBB, CCC, DDD, EEE, FFF .in ACL level also i gave the role snc_internal ,except that there is no another role.But non itil role users are not able to see the option on catalog item level in Real varaible.it is coming like below
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3 weeks ago
Hi @Manohararuna ,
1)First thing you function name is incorrect displayRealCheck but in the script include is displayRolesCheck
2)Second its looking for Dupe choice1 or dupe choice2 value, if this empty, it returns nothing.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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3 weeks ago
Because of the analyze permissions we can only give the permissions particular user and table, record and filed level only .not to all users
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3 weeks ago
Hey @Manohararuna ,
that ok this to check the ACLs (double sure nothing is blocking on the ACL level) if you pick a user with snc_internal role , select table and he/she could read this records you are good with ACLs
Next we can check the reference qualifier conditions.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025