Custom Table feidl related option are not visible to the non -itil Role user

Manohararuna
Tera Contributor

Hello Everyone,

 

in catalog item having one variable Real and Dupe .Real options are depend on the Dupe option

for the Real variable options I have created one custom table and in that table create one field Real and check the option show options with now and create few options AAA, BBB, CCC, DDD, EEE, FFF .in ACL level also i gave the role snc_internal ,except that there is no another role.But non itil role users are not able to see the option on catalog item level in Real varaible.it is coming like below

Manohararuna_0-1764146754636.pngManohararuna_1-1764146770980.png

 

 

7 REPLIES 7

Hi @Manohararuna ,

 

1)First thing you function name is incorrect  displayRealCheck but in the script include is displayRolesCheck

 

2)Second its looking for Dupe choice1 or dupe choice2 value, if this empty, it returns nothing.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Because of the analyze permissions we can only give the permissions particular user and  table, record and filed level only .not to all users

Manohararuna_0-1764157382486.png

 

 

Hey @Manohararuna ,

 

that ok this to check the ACLs (double sure nothing is blocking on the ACL level) if you pick a user with snc_internal role , select table and he/she could read this records you are good with ACLs

Next we can check the reference qualifier conditions.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025