Hi all,
my client has installed Service Portfolio Mgmt, and set up a number of SLA Definitions as type "Service Commitment", meaning that they only produce Task SLAs for incidents where the Service Offering is in the list for the corresponding Service Commitment.
However, things were not set up correctly, they didn't initially supply a full list of Service Offerings, and there is no mechanism in place to add new Service Offerings. This means that a lot of their incidents have no attached Task SLAs, although they should.
What I want to do as a short-term fix is to turn off "Service commitment" for those SLA Definitions, (hopefully) thereby causing them to behave as "normal" SLA Definitions (just triggering based on Start Conditions) and thereafter doing an SLA Repair job to fix all the existing incidents.
Will this approach work? Or are there consequences or side effects that I need to consider?
many thanks in advance /Tommy
