Customize form for each group

[Ideguchi]

I want to set the items to be displayed by default in the incident for each belonging group, is it possible?

[Shweta KHAJAPUR]

Do you mean by configuration item?

[Ahmmed Ali · Accepted solution]

If you want to have different views based on assignment group, then it can be done using view rules.

create individual views for groups and create views rules for the that. you can write script in the view rule and check for assignment group and return the view name based on the group.

please refer below URL for more information.

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/navigation_and_ui/task...

Hope this helps.

Let me know for any further query.

Thanks,

Ali

[Ideguchi]

Thanks！solved！

[wstuckey]

Is it possible to get an updated working link for this solution?

Thanks

William Stuckey