Data lookup definition not working onchange
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01-26-2022 12:39 PM
There is a requirement to set a field based on data definition lookup (similar to priority) but as below
Based on A & B , derive C.
Based on X & Y, derive Z.
And based on C & Z, set the final value in field K.
We created on lookup rules for all the combinations. However when changing the values of A& B / X & Y, values C & Z is not deriving as expected.. This is affecting the final value in field K. However this issue is intermittent.
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Incident Management
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08-22-2022 01:00 PM
try running this code in global scope in the background script -
gs.invalidateCache();
And check the form changes again.. This will fix the issue